Between flights
Turnaround cleaning or a full aircraft detail?
Choose turnaround cleaning when the next passengers need a presentable cabin during a short stop. Choose a full aircraft detail when cabin finishes and the exterior both need attention and you can reserve enough uninterrupted access. If only one area needs deeper work, book that area on its own.
What fits into turnaround care?
Give the crew a short, ordered list. Sundown’s turnaround care focuses on boarding steps, seat pockets, and high-touch surfaces. For a flight with a quick passenger change, the list might start with the entry steps, the table used for lunch, and the pockets at those seats. The pilot can point the crew straight to the areas that saw use.
When does a full detail make sense?
Look at what remains after the cabin has been reset. If the carpets and leather need individual attention and the fuselage and cabin windows also need work, ask for a combined interior and exterior scope. An overnight stay is a good opportunity to ask. Confirm that the aircraft will be accessible throughout the proposed work period.
Which time should the crew plan around?
Suppose the aircraft parks at 2 p.m., the passengers and bags are clear at 2:20, and the pilot wants the cabin back at 3. That leaves 40 minutes of possible access. Share those two times and ask what can be completed. Catering or maintenance in the same space can shorten the window further.
If the inbound leg runs late, tell the detailer which item to drop first. “Steps and tables before boarding, carpet at our next hangar stop” is a decision the crew can act on. At handoff, ask the pilot to record anything deferred so it makes it onto the next work order.